Does BELLA SKIN BEAUTY ship to P.O. Boxes?
Yes. Please make sure your P.O. box is the correct size to fit a package from us.
How will my order be shipped?
All orders are shipped via USPS, UPS or FedEx.
How soon after I purchase will my order ship?
All orders ship within 1 business day.
How long will it take for my order to arrive?
All USA orders will arrive in 2-6 business days after it leaves our warehouse (depending on your location). International orders do take longer depending on the carrier and customs of that particular country. Please note that we ship 24 hours after you order but because of COVID-19 there may be shipping delays. Thank you for your patience.
Does BELLA SKIN BEAUTY ship internationally?
At the moment, we only ship to Canada (besides USA, of course). Shipping cost to Canada is a flat fee of $19.95 for any size order. The recipient is considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country. You should contact your local customs office for more information. When shipping overseas, customs clearance procedures may possibly delay packages by up to 4 weeks.
What is your return policy?
If you are not completely satisfied with your products, you may send them back within 14 days of the order delivery for store credit (minus the shipping charges). PLEASE NOTE: The Face Sample Set is not eligible for store credit. For store credit, approximately 80% or more of the product must be remaining in the original container.
We only process a store credit for products purchased at www.bellaskinbeauty.com. Products purchased on bellaskinbeauty.com cannot be exchanged at any of our stockists. If you purchased one of our products from another retailer, please submit your return request to them. We will not exchange any products not purchased on bellaskinbeauty.com.
To initiate the store credit, please email us at email@example.com with a description of the issue. We will then provide you with a return authorization number which you will need to include in the package you are sending back. Securely wrap your return. Bella Skin Beauty is not responsible for returned items, lost and/or broken in transit. The shipping costs are covered by the customer.
We will be more than happy to offer a replacement on a product that may have been damaged during shipping to you. If this is the case with your item, please email us at firstname.lastname@example.org within 5 days of delivery with a description and pictures of the damage. We will then take care of the replacement. That only applies to our products purchased at www.bellaskinbeauty.com.
We monitor return activity for abuse and reserve the right to limit exchanges in all instances.
Please keep in mind we send 2 free samples with every order which is a great way to try some new products.