Does BELLA SKIN BEAUTY ship to P.O. Boxes?
Yes. Please make sure your P.O. box is the correct size to fit a package from us.
How will my order be shipped?
All orders are shipped via USPS or UPS. We have UPS 2nd Day Air available for $19.95. (Please note, this does not include processing time)
COVID-19 Potential Delivery Delays
Please note, packages may experience delays due to COVID-19 restrictions.
How long will it take for my order to arrive?
All USA orders will arrive in 3-7 business days after it leaves our warehouse (depending on your location). International orders do take longer depending on the carrier and customs of that particular country. Please note that we ship in 1 - 3 business days after you order (unless a different time frame is noted on a specific product) but because of COVID-19 there may be shipping delays. Thank you for your patience.
Does BELLA SKIN BEAUTY ship internationally?
At the moment, we currently stopped shipping to any country outside of the US.
The recipient is considered the importer and will most likely be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country. You should contact your local customs office for more information. When shipping overseas, customs clearance procedures may possibly delay packages by up to 4 weeks. Please Note: If you are unable or unwilling to pay the appropriate import taxes, duties or fees, Bella Skin Beauty will not be liable or responsible for your package. As per our instructions, the delivery carrier will abandon the package after they have attempted to collect the appropriate taxes. These packages are not eligible for a return to Bella Skin Beauty.
What is your return policy?
If you are not completely satisfied with your products, you may send them back within 14 days of the order delivery for store credit (minus the shipping charges). PLEASE NOTE: The Face Sample Set and our Cotton Waffle Robe are not eligible for a return. For store credit, approximately 80% or more of the product must be remaining in the original container.
We only process a store credit for products purchased at www.bellaskinbeauty.com. Products purchased on bellaskinbeauty.com cannot be exchanged at any of our stockists. If you purchased one of our products from another retailer, please submit your return request to them. We will not exchange any products not purchased on bellaskinbeauty.com.
To initiate the store credit, please email us at email@example.com with a description of the issue. We will then provide you with a return address. Securely wrap your return. Bella Skin Beauty is not responsible for returned items, lost and/or broken in transit. The shipping costs are covered by the customer.
We will be more than happy to offer a replacement on a product that may have been damaged during shipping to you. If this is the case with your item, please email us at firstname.lastname@example.org within 5 days of delivery with a description and pictures of the damage. We will then take care of the replacement. That only applies to our products purchased at www.bellaskinbeauty.com.
We monitor return activity for abuse and reserve the right to limit exchanges in all instances.
What happens to 'returned to sender' and/or unclaimed packages?
It is a customer’s responsibility to provide the correct shipping address and to track the order using the tracking number we provide in the shipping confirmation email. We encourage you to always check your SPAM and JUNK email folders as confirmation emails sometimes tend to end up there. If an order is returned back to us due to insufficient address or if the package was unclaimed, we will notify you by email, ask for the correct address and provide you with a payment link of $6.98 to cover the cost of re-shipping your package. We can not be responsible for re-shipping the unclaimed and/or insufficient address packages and are unable to refund according to our returns policy. If you received such an email from us, please reply as soon as you can as we can only store the return packages for 30 days after they are returned back to us. Please keep in mind our products are completely clean and are made in small batches with an expiration date of 12 months from the purchase date.
Where is my package? It was marked "delivered" but I didn't receive it.
Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered that day, but here are some tips to try in the meantime:
- First check to see if the carrier left a notice of attempted delivery. Sometimes carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to sender.
- Look around to see if it was left nearby and ask your neighbors in case it was delivered to them instead of you.
- See if another member of the household accepted the delivery.
- Check your mailbox, most of our packages fit into a mailbox.
Any packages that are marked "delivered" that you have not received, must be reported to us within 5 days of the official USPS or UPS delivery scan. Please report by emailing email@example.com . We always send out an email with tracking information. It is the customers responsibility to track their order closely.
If it still has not arrived, please go to your local post office and provide them with the tracking information so they can investigate this further.