FREE SHIPPING ON ORDERS OVER $75
Shipping and Returns Policy
Yes. Please make sure your P.O. box is the correct size to fit a package from us.
Please do not ship to a hotel address. Most of the time your package will be sent back to us or lost and we are not responsible for refunding/re-shipping if this happens. Thank you.
All orders are shipped via USPS.
Please note, packages may experience delays due to COVID-19 restrictions.
All USA orders will arrive in 4-8 business days after it leaves our warehouse (depending on your location). Please note that we ship in 3-5 business days after you order (unless a different time frame is noted on a specific product) but because of COVID-19 there may be shipping delays. Thank you for your patience.
At the moment, we currently stopped shipping to any country outside of the US.
The recipient is considered the importer and will most likely be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country. You should contact your local customs office for more information. When shipping overseas, customs clearance procedures may possibly delay packages by up to 4 weeks. Please Note: If you are unable or unwilling to pay the appropriate import taxes, duties or fees, Bella Skin Beauty will not be liable or responsible for your package. As per our instructions, the delivery carrier will abandon the package after they have attempted to collect the appropriate taxes. These packages are not eligible for a return to Bella Skin Beauty.
If you are not completely satisfied with your products, you may send them back within 14 days of the order delivery for store credit (minus the shipping charges). PLEASE NOTE: The Face Sample Set and our Cotton Waffle Robe are not eligible for a return. For store credit, approximately 80% or more of the product must be remaining in the original container.
We only process a store credit for products purchased at www.bellaskinbeauty.com. Products purchased on bellaskinbeauty.com cannot be exchanged at any of our stockists. If you purchased one of our products from another retailer, please submit your return request to them. We will not exchange any products not purchased on bellaskinbeauty.com.
To initiate an exchange of a product purchased on bellaskinbeauty.com, please email firstname.lastname@example.org within 7 business days of your package delivery date. The product must contain at least 80% of its contents in order to be eligible for the exchange. You will be instructed to ship the item back to us (shipping costs are covered by the customer). Please specify which product you would like instead in your original email to us. That product will be shipped to you in 2-4 days after we receive your returned product back.
To initiate the return for store credit, please email us at email@example.com with a description of the issue. We will then provide you with a return address. Securely wrap your return. Bella Skin Beauty is not responsible for returned items, lost and/or broken in transit. The shipping costs are covered by the customer. We will issue the store credit within 7 days after receiving and inspecting your return.
We will be more than happy to offer a replacement on a product that may have been damaged during shipping to you. If this is the case with your item, please email us at firstname.lastname@example.org within 5 days of delivery with a description and pictures of the damage. We will then take care of the replacement. That only applies to our products purchased at www.bellaskinbeauty.com.
Please note that we allow only one store credit return per every 4 month period. We monitor return activity for abuse and reserve the right to limit exchanges in all instances.
Unfortunately, we are not able to provide refunds or exchanges for individual items that were purchased as part of a bundle, gift set, or package. If you wish to return an item purchased as part of a bundle, you will need to return the entire bundle.
All orders that include a promotional Gift With Purchase must include the gift item with the return if the value of the returning products disqualifies the order from the promotion. If the free gift is not included, the value of the gift will be deducted from the return amount.
It is a customer’s responsibility to provide the correct shipping address and to track the order using the tracking number we provide in the shipping confirmation email. We encourage you to always check your SPAM and JUNK email folders as confirmation emails sometimes tend to end up there. If you are moving, please notify us of the new shipping address by contacting email@example.com even if you have mail forwarding set up. If an order is returned back to us due to insufficient address, forwarding issues or if the package was unclaimed, please know that we can only store the return package for 30 days after we receive them back to us. We can not be responsible for re-shipping the unclaimed and/or insufficient address packages and are unable to refund according to our returns policy. If you have tracked your package and can see that is was returned back to us, please email firstname.lastname@example.org to notify us. Please provide the correct address and we will provide you with a payment link of $6.98 to cover the cost of re-shipping your package.
Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered that day, but here are some tips to try in the meantime:
-First check to see if the carrier left a notice of attempted delivery. Sometimes carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to sender.
-Look around to see if it was left nearby and ask your neighbors in case it was delivered to them instead of you.
-See if another member of the household accepted the delivery.
-Check your mailbox, most of our packages fit into a mailbox.
Any packages that are marked "delivered" that you have not received, must be reported to us within 5 days of the official USPS or UPS delivery scan. Please report by emailing email@example.com . We always send out an email with tracking information. It is the customers responsibility to track their order closely.
If it still has not arrived, please go to your local post office and provide them with the tracking information so they can investigate this further.
It is a customer’s responsibility to provide the correct address that USPS is able to deliver to. If USPS is unable to deliver to the address that the customer provided, the customer has to resolve the delivery issue with USPS directly. If the package gets returned to us as undeliverable, a customer can choose to either have the package resent for a re-shipment fee of $6.98 or receive a refund in the amount that was originally paid minus the $6.98 shipping fee.