Here are our USA shipping options:

• USPS Standard Shipping $6.98 - (7-10 Business Days)
• Priority Shipping $19.98 - (2-4 Business Days)

Please note, we take anywhere from 2-5 business days to process and fulfill your order. The shipping times above are calculated after your order leaves our warehouse.

For international shipping, please see the tab below.

Yes we do!

We ship within 2-5 business days from the order date. We offer international shipping: Standard DHL Shipping (14-20 business days).

Yes. Please make sure your P.O. box is the correct size to fit a package from us.

Please do not ship to a hotel address. Most of the time your package will be sent back to us or lost and we are not responsible for refunding/re-shipping if this happens. Thank you.

It is a customer’s responsibility to provide the correct shipping address and to track the order using the tracking number we provide in the shipping confirmation email.  We encourage you to always check your SPAM and JUNK email folders as confirmation emails sometimes tend to end up there. If you are moving, please notify us of the new shipping address by contacting help@bellaskinbeauty.com even if you have mail forwarding set up. If an order is returned back to us due to insufficient address, forwarding issues or if the package was unclaimed, please know that we can only store the return package for 30 days after we receive them back to us. We can not be responsible for re-shipping the unclaimed and/or insufficient address packages and are unable to refund according to our returns policy.  If you have tracked your package and can see that is was returned back to us, please email help@bellaskinbeauty.com to notify us. Please provide the correct address and we will provide you with a payment link of $6.98 (USA customers) or $19.98 (Non-USA Customers) to cover the cost of re-shipping of your package. 

Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within 3 business days from the marked delivery date, but here are some tips to try in the meantime:

-First check to see if the carrier left a notice of attempted delivery. Sometimes carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to sender.

-Look around to see if it was left nearby and ask your neighbors in case it was delivered to them instead of you.

-See if another member of the household accepted the delivery.

-Check your mailbox, most of our packages fit into a mailbox. 

Any packages that are marked "delivered" that you have not received, must be reported to us within 5 days of the official USPS or DHL delivery scan. Please report by emailing help@bellaskinbeauty.com . We always send out an email with tracking information. It is the customer's responsibility to track their order closely.  

It is a customer’s responsibility to provide the correct address that USPS or DHL are able to deliver to.  If USPS or DHL are unable to deliver to the address that the customer provided, the customer has to resolve the delivery issue with USPS or DHL directly.  If the package gets returned to us as undeliverable, a customer can choose to either have the package resent for a re-shipment fee of $6.98 (USA) or $19.98 (International) or receive a refund in the amount that was originally paid minus the shipping fee originally paid.

Tracking scans can take up to 72 hours to update on the USPS and DHL websites. We do our best to ensure the timely delivery of all orders. We are not able to provide a specific delivery date as we do not have this information from our carriers. Occasionally packages can arrive later than expected.

Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products and if you are not, we will accept a return for up to 4 items in a singular order for a refund or store credit as long as the products are at least 80% full and shipped back within 30 days of initial purchase date.

• PLEASE NOTE: The Face Sampler Set, Underarm Toner Travel Pack (Create your own duo), and singular MINI Underarm Toners are NOT ELIGIBLE FOR A RETURN OR STORE CREDIT. They are FINAL SALE.
• If a promotional code was used at the time of purchase, the refund or store credit will reflect the prorated amount of each discounted item requesting to be returned.

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable. We are not obligated to disclose our reasons and methods, other than to inform the consumer that the refund request is being refused for abuse of our return policy. Note that any returns sent in that were not authorized by our team and do not meet the return criteria will be recycled/disposed of.

To initiate a return or store credit please email help@bellaskinbeauty.com. There are two options for sending the product back to us.

• First Option: The customer is responsible for shipping the product back to us with their choice of shipping method. Customer must send a tracking number.
• Second Option (USA customers only): There will be a $8 fee deducted from the refund to cover the prepaid US shipping label that we will email to you.

At this time, only the first option is available for International customers.

If you choose to receive store credit, you will not be charged the $8 return shipping fee.

Securely wrap your return. Bella Skin Beauty is not responsible for items lost and/or broken in transit.

At this time, we can only accept returns on the entire set that you purchased.

• PLEASE NOTE: The Face Sampler Set, Underarm Toner Travel Pack (Create your own duo), and singular MINI Underarm Toners are NOT ELIGIBLE FOR A RETURN OR STORE CREDIT. They are FINAL SALE.

A store credit or refund will be processed within 7 days of receiving your return. It will exclude the original shipping cost if any and the $8 return shipping fee from the refund. If you choose to ship the return at your own cost, then only the original shipping cost will be excluded from your refund. You’ll receive a refund confirmation via email as soon as it’s been processed. Please note, it can take several days for the refund to be reflected on your account statement.

Any orders purchased with a gift card will receive store credit only if returned according to our return policy.